January 26, 2018 Interviews

Interview with Monetha’s Head of Customer Support and Insights | Justė

Tell us a bit more about your professional background? How did you get into communication and support?

Before joining the tech startup world, I spent several years in the non-profit sector, building communities, being in charge of team management, fundraising, and other operational fields. I was always driven by working in a young organisation which required the set up of different processes and bringing ideas to reality.

I found myself in this field, because it allows me to combine several of my strengths and passions: communication and analysis, while working closely with the developers team to solve quite technical problems.

What do you love about your profession?

So many things! TOP5:

– Starting from scratch and creating new things

– Problem solving. The more unusual and complex, the better!

– Research. I love experimentation and analysis.

– Impact. I often ask myself what kind of impact my work has, and who will benefit from the results of my work.

– Dynamics – working in a startup environment requires a lot of flexibility but it never gets boring.

What is your philosophy behind the customer support?

First of all, respect and honestly care about your customers. Then, be as effective as possible.
Try not to mix-up this order.

As simple as that sounds, it takes a lot of work to establish such culture in the company: it’s crucial to have great people in your support team, have the right tools, build a system where you can quickly change, fix and adapt your product features according to the customers’ needs.

What brought you to Monetha? What do you like about the product?

I strongly believe in the company’s mission and the fact that by using blockchain you can tackle one of the most important issues in e-commerce – online trust and reputation. When I first met the team, I was impressed by their professionalism, ambition and devotion, and I understood right away that this is the place where I want to be.

Any funny/interesting stories that you can share from your time in Monetha?

Several weeks ago we had a local newspaper write an article about Monetha and they’ve sent over a photographer to take a few pictures of the founders. The whole photoshoot was so awkward… The photographer was asking them to pose in a funny “youthful” way and asking some ridiculous and way-too-personal questions (even hitting on the founders!). Everyone in the team was trying to keep-it-cool and pretend not to notice it, but really, we were just chatting online and laughing to tears.